Terms and Conditions
These terms form the agreement between you and the operator of qbet casino and apply every time you open the site, register an account or place a wager. By continuing to use the service you confirm that you have read them and accept them in full.
Eligibility, registration and account security
You must be at least 18 years old, or older if the law where you live sets a higher threshold, and you must be acting on your own behalf. It is your responsibility to establish that online gaming is lawful in your jurisdiction before you register; we make no representation that the service is legal everywhere it can be reached.
qbet casino operates under licence numbers 0000087 (Tobique Gaming Commission) and GLH-OCCHKTW0711112020 (Curacao eGaming). We are not licensed by the UK Gambling Commission, and accounts are not offered to residents of Great Britain or to any other territory listed as restricted during registration. Registrations that breach this rule may be voided.
One account per person, household, IP address and device is permitted. Details supplied at sign-up must be accurate and kept current; login credentials must not be shared, sold or transferred. Every wager placed from your account is treated as placed by you, so notify support immediately if you suspect unauthorised access.
Deposits, wagering and withdrawals
Funds may be deposited only from a payment instrument held in your own name. Withdrawals are normally returned to the same method used for deposit, in line with anti-money-laundering practice, and identity verification must be complete before a first payout is released.
A bet is accepted at the moment the server confirms it, not when your screen updates. Where a game round is interrupted by a connection failure the result recorded by the game server is decisive, and unfinished rounds are settled or voided according to the rules published by the studio that supplies the game.
Obvious pricing, payout-table or software errors give us the right to void affected bets and correct balances. We may also apply minimum and maximum limits per transaction, per game and per period, and may request documentation before processing an unusually large or unusual withdrawal.
Promotional offers and bonus funds
Every promotion carries its own specific rules, which sit alongside these terms and prevail over them in the event of conflict. Before opting in, read the qualifying deposit, wagering multiple, maximum stake permitted while a bonus is active, game weightings and expiry period.
Bonus balances are separate from cash balances and become withdrawable only once the wagering requirement is met in full. Requesting a withdrawal while a bonus is active forfeits the remaining bonus and any winnings derived from it, unless the individual promotion states otherwise.
Deliberate exploitation of an offer — opening duplicate accounts, coordinating play between accounts, low-risk or hedged staking patterns designed to clear wagering without genuine risk, or the use of automated software — will lead to the cancellation of bonus funds and associated winnings, and may result in account closure.
Suspension, complaints and governing law
We may suspend or close an account where we reasonably suspect fraud, collusion, money laundering, chargeback abuse, the supply of false information, or a breach of these terms. Where an account is closed for a reason other than misconduct, any confirmed cash balance is returned to you.
Availability of the service is not guaranteed. Maintenance windows, third-party outages, regulatory instructions and events beyond our reasonable control may interrupt access, and specific games may be withdrawn when a supplier agreement ends or a territory restriction is imposed.
Complaints should first be raised with our support team, which will acknowledge receipt promptly and aim to give a substantive answer within the timeframes set by our licence. If the outcome does not satisfy you, the matter may be escalated to the independent dispute channel named in the licensing information in our footer. These terms are governed by the law of the licensing jurisdiction, and we may amend them by publishing an updated version — continued use of qbet casino after a change signifies acceptance.
Where to get help
- qbet casino Help Centre — live chat, available around the clock from any page
- Written complaints — the support email address published in the Help Centre and site footer
- Independent dispute resolution — the body named in the licensing details in the site footer