Privacy Policy
This notice sets out what personal information qbet casino collects when you visit our site or hold an account, the legal grounds on which we handle it, and the choices you can exercise over it. It applies to our website, our email and chat channels, and any mobile interface we operate.
Information we collect
When you register we ask for your name, date of birth, residential address, email address, telephone number and preferred currency. Verification of identity and source of funds may additionally require a photographic identity document, a recent utility bill or bank statement, and — where a payment provider requires it — proof of card ownership.
Once an account is live we record transactional and gameplay data: deposits and withdrawals, bonus claims, wagering history, session start and end times, and any limits or exclusions you set. This record is what allows us to settle disputes, calculate bonus eligibility and honour the safer-gaming settings you have chosen.
Technical information is captured automatically. That includes your IP address and approximate location derived from it, device type, operating system, browser fingerprint, referring page, and cookie identifiers. We use it to detect duplicate accounts, block access from prohibited territories, and investigate suspected fraud or bonus abuse.
Why we process it and on what basis
Most processing is necessary to perform our contract with you: opening the account, accepting stakes, paying out winnings and answering support requests would be impossible without it. Verification, transaction monitoring and record-keeping are carried out to meet legal and licensing obligations imposed under our Tobique Gaming Commission and Curacao eGaming authorisation and applicable anti-money-laundering rules.
We also rely on legitimate interests for security, fraud prevention, product analytics and the defence of legal claims. Where we do so, we balance those interests against your rights and keep the processing proportionate to the purpose.
Marketing by email, SMS or push notification is sent only with your consent, and that consent can be withdrawn at any moment through the unsubscribe link, your communication preferences, or a one-line message to support. Withdrawing it never affects your ability to use the account.
Sharing, transfers and security
We disclose personal data to payment processors, identity-verification providers, game studios that host content on our platform, cloud hosting and email delivery suppliers, and analytics vendors. Each is bound by written contract to process data only on our instructions. We also disclose data to regulators, auditors and law-enforcement bodies where a valid legal request obliges us to do so. We do not sell personal data.
Because our suppliers operate internationally, information may be transferred outside your country of residence. Where that happens we rely on adequacy findings or standard contractual clauses, and we require an equivalent standard of protection wherever the data is stored.
Traffic between your device and our servers is encrypted in transit. Access to account records is restricted to staff whose role requires it, protected by multi-factor authentication and logged for review. No system is immune from every risk, so we also recommend a unique password and enabling two-factor authentication on your qbet casino profile.
How long we keep records and what you can ask us to do
Account, transaction and verification records are retained for the period our licence and anti-money-laundering duties require after the account is closed — commonly five years — and self-exclusion records are kept for as long as needed to enforce the exclusion. Marketing preferences are retained until you change them. Once no legal basis remains, records are deleted or irreversibly anonymised.
Subject to local law you may ask for a copy of the data we hold, correction of anything inaccurate, erasure where no overriding obligation applies, restriction of processing, portability of the data you gave us, and objection to processing based on legitimate interests. Requests are answered within one calendar month; we will ask you to confirm your identity first so that records are never released to the wrong person.
Cookies and similar technologies are governed by the banner shown on your first visit. Strictly necessary cookies keep you logged in and cannot be switched off, while analytics and advertising cookies are optional and can be revised at any time in the cookie settings panel or cleared from your browser.
Where to get help
- Data protection enquiries — use the privacy request form linked in the footer of qbet casino
- Account and verification questions — live chat or the support address published in the Help Centre